We believe that everyone should be able to communicate seamlessly with the brands they love
"57% of customers have stopped buying from a company because a competitor provided a better experience" - Salesforce, 2018
Why Say It Now?
Did you know that today, 64% of consumers expect companies to respond in real time? It's true.
Home voice-assistants are selling like hot cakes. People like to talk, and it turns out they're happy talking to machines too. At least when it's done right.
Businesses all over the world are capitalising on this shift, and those who aren't might just get left behind. How about you?
Perhaps we can help you too? To kick off the conversation, we can run a quick checkup for free.
Sounds fair, right? Never turn down the opportunity for a conversation...
Getting started with SayItNow
1: Contact Us
Let us know what kind of customer communication challenge you are facing today or tell us about your chatbot or voice assistant idea.
Say It Now will make an initial assessment of your opportunities to use conversational channels to achieve your objectives and set out a workshop plan.
2: Book a workshop
We will together work through a conversational canvas and assess where immediate gains could be made.
We will agree a minimum viable product (MVP) for an initial digital assistant for your business.
You will receive detailed outputs from the workshop including a demo video of your assistant in action.
3. Build out your assistant
Based the workshop outputs SayItNow will develop your assistant across the most appropriate voice or text channels (Alexa, Facebook Messenger, web etc.).
We will help you launch your first assistant, provide analytics and incrementally improve the assistant based on feedback and usage by your customers.
What we do
We craft conversations that lead to an action using voice skills and chat-bots.
Conversational powered ad units can deliver an 87% boost in engagement compared to standard display ads and open new owned channels to communicate with your audience. The conversations can be deployed in page, in app or using messenger.
Consulting on conversational strategy and proposition
Say It Now works together with you to identify and define the benefits available from adding immediate conversational capability. We work with you through an iterative process (Investigation - Hypothesis - Implementation - Measurement) to introduce incremental steps to improve the way your organisation communicates with its customers drawing from our years developing best practice in voice assistant and best practice in chat-bot design and build. Have a look at the Alexa Smart Speaker Voice Skill we built for Diageo.
Bespoke development of chatbots and voice assistants
Say It Now offers bespoke development of intelligent agents that work across messenger and voice channels. We are a London based Agency that uses conversational best practice to build Alexa Skills, Facebook Messenger chat bots and Google Actions. We work with you to prioritise the areas that will deliver the greatest benefit in the shortest time-frame and work to mature your core assistant "brain" from there. We will help you work towards one digital assistant answering customer queries from any of the prevalent channels, whether those are voice or text based.
Monitoring, analytics and optimisation of conversational channels
By their nature, conversational systems are developed and improved incrementally. Say It Now monitors your usage and provides analytics on conversational channels, constantly improving the performance of your digital assistants and delivering immediacy for any question asked, on any channel.
Conversational Health Check
Say It Now deliver a Conversational Health Check which reports on how well your organisation currently engages in conversations with it's customers on messenger and voice channels. The Health Check looks at the prominent conversational channels; Twitter, Facebook Messenger, web chat, Amazon Alexa, Google Assistant among others. The results describe the ability to find and immediately engage using each channel and the responsiveness and accuracy of the conversations. All current research points to a growing shift towards messenger and voice skills like Alexa as channels where your customers expect you to be present.
We are a specialist team who aim to deliver a lot of value from our very first engagement. How can we help?