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Voice And Chatbot Agency News From London

Making the MAD//Bot: MAD//Fest partners with top conversational AI developer Say It Now

MAD//Fest has teamed up with award-winning voice assistant and messaging bot developer Say It Now to build the MAD//Bot - a chatbot shaped by the MAD//Fest community to make your event experience more seamless.

From Google Maps to mobile apps, technology has made attending events less complicated (especially if you remember scrambling around trying to print tickets or directions only to find you’re out of ink).

The MAD//Bot is the next evolution of the

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Charles Cadbury
AI & SRHR in Uganda: SafeHands and Say It Now working in partnership for youth

SafeHands is delighted to welcome a new strategic partnership with software development and award-winning voice and chat bot agency Say It Now to leverage artificial intelligence (AI) to improve sexual and reproductive health and rights (SRHR) in Uganda.

During this one year project, beginning in September 2019, SafeHands and Say It Now will work in partnership with Reproductive Health Uganda (RHU) to pilot an AI text messaging ‘chatbot’ to

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Charles Cadbury
CONVERSATIONAL COMMERCE IS COMING TO A SMART SPEAKER NEAR YOU

The likes of Facebook, Amazon, Google and Microsoft may have upwards of a billion users, but this ‘billion user club’ status enters them into a digital arms race. They all understand the power their virtual assistants will hold over us in the long term and this puts them under pressure to create, in the shortest time possible, compelling assistants that allow access to unbounded utility so we can delegate more and more of our everyday tasks.

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Charles Cadbury
Voice – from crap wizard to personalised genie

This year’s Cog X (the Festival of AI and Emerging Technology) provided me with my current favourite quote. Grace Boswood Karthi, COO for the BBC’s Design and Engineering team, noted that we’re in ‘the crap wizard’ phase of voice – meaning that, while we know that our smart speakers can do a lot, we don’t know the ‘spells’, the right words to say to make ‘Alexa’ or ‘OK Google’ do the thing.

For many, the assistants are limited to delivering simple tasks, a ‘glorified switch’ if you like that lets people turn lights on and off and select music to play without having to press any buttons.  It’s a bit like the early days of computing when there was only a blank command line and users needed to know what to type to produce any meaningful results.

However, voice differs

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Charles Cadbury
Thoughts from the front line: Say It Now takes the bronze in Alexa World Cup final

Three months ago, along with 300 other practitioners, Say It Now entered the first ever Alexa World Cup, designed by Amazon to stimulate the global agency community and flush out ‘killer apps’ for voice across the Alexa platform.

 Agencies were encouraged to double down on a client relationship and present a vision for voice that, using the latest and greatest Alexa features, would have a positive impact on a broad user group.

 We had been working up a partnership with marketplace aggregation platform Booxscale for the past nine months or so and The Alexa Cup seemed like the ideal platform to present the strategy.

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Charles Cadbury
Say It Now wins Amazon’s UK and European "Alexa Cup"

Voice app identifies market gap; winning concept lets users ask Alexa to recommend and book local services based on customer reviews

The Alexa Skill allows users to search for and book recommended local services using only their voice has won the Amazon Alexa Cup European round.  The proposed Alexa Skill, the result of a collaboration lead by voice technology specialist, Say It Now and the ‘marketplace of marketplaces’, Booxscale, beat leading UK digital marketing agencies for its top place in the European competition.  The team will now compete in the global Alexa Cup final being held in the US at the end of July.

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Charles Cadbury
SUMMARY: Mary Meeker's 2019 Internet Trends (5 min read)

For the last 10 years or so I've eagerly anticipated Mary Meeker's annual Internet Trends report. This year it came out a couple of days ago on 11th June, I skimmed the 333 slides and forwarded the report to a few friends and colleagues I thought would appreciate it.

For the most part the response was 333 slides! Is it worth a read? Which inspired me to pull out my favorite 23 and put a line of commentary against each. This is a 

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Charles Cadbury
An Hour With Bill Gates

Last Thursday I was invited to an intimate session at the Royal Institute hosted by the Bill and Melinda Gates foundation.  The foundation had invited representatives from leading healthcare charities and governing bodies. The title of the session was “Making The Case For Global Health” and it was fascinating to hear the macro view of one of my business heroes, William Henry Gates III.

The invite had come from Nancy Durrell McKenna and Erica Belanger of Safe Hands For Mothers who, for the last 15 years have been on a mission to educate on the topics of sexual and reproductive health and rights, primarily in Sub Saharan Africa.  We at Say It Now have been talking to them about using digital messaging tools (chat bots) to help amplify the reach of their work.  

The rapid rise of smartphone penetration and network technology in Africa is opening up huge opportunities to reach ever larger groups of people.  Where the delivery of basic education carries the power to positively impact many lives we believe a mobile (or chat bot) first approach can be transformational and are thus heavily invested in the area.

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10 Reasons 2019 Is The Year Of The Chat Bot Or Voice Bot - Featuring 10 INFO-GRAPHICS

This is all about communication.

The ability to convincingly communicate puts you ahead of the rest.

Automated, constantly improving, communication systems deliver great power and influence.  However, are the people of planet earth ready to use these systems?  Are we ready to trust chat bots and voice bots?

As with any new communications channel

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5 Predictions for Voice in 2019

Bixby, Apple, speed and 500 million voice enabled devices. Where do all these fit into our view of the voice landscape in 2019?

Charlie was recently asked to give some predictions for voice in 2019 by MItra Sorrells who had interviewed him earlier in the year for a Phocuswire Feature. Here are our top 5 predictions for the voice landscape in 2019:

1) New entrants: S

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Charles Cadbury
Making 'AI'​ Actionable. Understanding The Hype.

“In the long term, beyond the five-year horizon, natural language question answering will be a major technology force” - Gartner 2011

'Natural Language Question Answering' was first tracked in the 2011 Gartner Hype cycle as a technology that would reach mainstream adoption within 5-10 years. 

‘Natural Language Question Answering’ encompasses much of what smart speakers and chatbots can do today, but we wanted to see where we were in the cycle, so

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Charles Cadbury
Voice Search

Can we put any figures on how many people are connected to voice activated devices, how many people use voice search, demographics, growth in people using voice search? There are now estimated to be over 1BN voice activated devices worldwide.  These encompass smart speakers such as Alexa and Google Home and embedded assistants on mobile devices like Google Assistant and Siri.  In the PwC 2018 Consumer Insights Survey they found that 10% of consumers globally own an AI device and

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Charles Cadbury
3 Ways To Commercialise Conversational Interfaces

I was asked to speak at an event recently about our experience to date and future vision of conversational interfaces.

The founding passion comes from science fiction, the idea that we can talk to our technology has been around for decades. What makes the delivery of these interfaces right now hard is

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Charles Cadbury